Mission

To enhance the physical well being of the patients we serve by continuing to provide the highest quality medical care.

Vision

To accomplish this mission, we will:

• Provide a comprehensive array of healthcare services
• Utilize leading technology and techniques for the benefit of our patients
• Work together as a team
• Attract and retain the highest quality physicians and staff
• Preserve the physician’s leadership role and responsibility in directing health care services
• Participate in and support the communities we serve

Values

Our Medical Group’s approach to service excellence is based on the following C.A.R.E. values which are all common principles for what we believe and achieve in our daily practice with all of our customers (patients, staff/employees, physicians, vendors, and the community):

Compassion - We show empathy towards the needs of our customers by actively listening and responding to what we hear and by conveying care, sensitivity, and understanding for the concerns of others. By showing interest in the customer and anticipating and meeting their needs, we build customer relationships that create the foundation for DuPage Medical Group as a whole.

Accountability - We promote a culture of responsibility in DuPage Medical Group by our responsiveness and follow through relating to our customers wants, needs, and expectations. We further demonstrate this by the accuracy of our work and service, our behavior, and the care we take in our interactions with our customers.

Respect – We promote respect through consideration of others’ viewpoints, feelings, and needs. In all our interactions we treat each person as they want to be treated with an emphasis on maintaining a productive relationship. Through our own conviction for the highest level of integrity and trust in ourselves and others, we are able to engender a quality service environment that reflects a positive framework for the customers of DuPage Medical Group.

Excellence - We are committed in going above and beyond expectations to provide the highest level of service and quality experience with all customers at DuPage Medical Group. We continuously take the initiative in seeking ways to be innovative and growth oriented in our skills and services for the benefit of our customers.